Terms And Conditions

Cancellations: Cancellations without penalty must be made 90 Days Prior to Arrival, otherwise a store credit is applied towards a future use up to 2 seasonal years beyond the rental date.  You will be subject to a $10 admin fee and a credit card processing fee of 3% subtracted from the refunded amount.

No refunds are provided for inclement weather. We will issue a future credit for up to 1 year for only days in which a mandatory evacuation is in effect. Days prior or after mandatory evacuation day(s) and days following are not eligible for future credit. A prorated credit towards future rentals will be given upon a written request within 2 weeks from the date of mandatory evacuation for the number of days the evacuation was mandatory.  You are encouraged to seek out renters insurance for your vacation home and ensure that rental equipment is included.

Grill Operations:

ALL GRILLS MUST BE MOVED OUT FROM UNDER HOUSE TO GRILL.  Both Ocean Isle & Sunset Beach Town Ordinances require that a grill shall be 'no less' than 10 feet from a home while in use.  Follow all manufacturers instructions by looking them up online for Charbroil Grills for Gas Grills and Weber Grills for Charcoal Grills.

Satisfaction:  Cabana Anna guarantees satisfaction of the equipment.  Upon arrival renters must inspect all rental items for satisfactory condition. Unsatisfactory rental items must be reported to Cabana Anna within twenty four (24) hours of check in time. If unsatisfactory rental items are not reported within twenty four (24) hours of check in time items are then deemed satisfactory and the renter will be held liable for any damage found upon pickup w/out prior report to Cabana Anna.   Upon Delivery Day, we do not offer refunds we will replace your item if dissatisfied, offer alternative equipment of a comparable value or a credit for a future rental. We Are Open 7 Days A Week 9:00 AM – 5:00 PM Monday – Friday. We are open extended hours during prime seasons on Saturdays and 9:00AM – 4:00PM on Sundays. Please report all requests for exchanges or additional equipment by 12:00PM to ensure same day service. Requests made after 12:00PM will be serviced the following day.

Lessee Risk: All equipment is used at Renter’s risk. Renter understands that there exist certain risks of injury from the use or misuse of such items, including the potential risk of serious injury, disability or death from the use of such items and agrees to assume all risks in connection with rental equipment, regardless of fault, including without limitation risk of use, risk of loss, risk of theft, risk of damage or destruction. Renter assumes all responsibility for rented equipment while in Renter’s possession. Renter agrees to indemnify and hold harmless Cabana Anna and their officers, shareholders, owners, operators, agents, and employees from any claim arising from renter’s use, operation or possession of the rented equipment. Under no circumstances will Cabana Anna. be held responsible for any damage to person or property, disability, injury or loss, including death, arising from the use of any rented equipment or the failure of the equipment to function as intended by the manufacturer.

Lessee Disclosure: The Lessee acknowledges that Lessee has inspected the equipment and has determined that same is in good condition and suitable for the purpose for which it has been leased upon delivery. The Lessee shall only use the property in the manner for which it is designed and intended to be used. Lessee assumes all responsibility for equipment while out of possession of lessor, and promises to return such equipment to the lessor in as good condition as it was at the effective date of the lease, natural wear from a responsible use expected. Lessee shall be liable for all charges, including labor costs to repair or replace rented equipment, any loss, theft, damage or destruction of leased property. All equipment lost or damaged beyond repair will be paid by the lessee at regular replacement price. All damaged equipment which may be repaired will be repaired by the lessor, on return thereof and the cost for such repairs shall be paid by the lessee. Accrued rental charges cannot be applied against the purchase price or cost of repairs of such damaged or lost equipment. If equipment is returned in unusable condition, the rental term and fees for rental continues until equipment is repaired or replaced to usable rent able condition.

Lessee Indemnification: Lessee shall indemnify and hold Cabana Anna, it’s officers, directors, agents, employees harmless from any and all claims, damages (including consequential damages), losses, liabilities, claims, suits, cost, expenses or proceedings (including all costs, expenses, and attorney’s fees) resulting from, related to or arising out of Lessor’s use or possession of the equipment. This equipment shall be used by the Lessee only. This writing contains and constitutes the entire agreement between the parties. This lease agreement can only be modified by written agreement signed by both Lessor and Lessee. The Lessee represents that Lessee is at least eighteen (18) years of age and under no disability which will prevent Lessee from entering into this agreement. Lessee agrees not to part with or assign this lease or the equipment without the written consent of Lessor.

Acceptance of Agreement:  By checking/clicking the box for 'I accept Terms & Conditions', you fully accept all policies above and by continuing to place your order and submitting it throught the website constitutes an acceptance by you, the customer and is fully enforceable by law in the State of NC.

Future Additions to Terms & Conditions:  As with all 'legalese', there may be times when we will update and or change our policies and we may do so with or without notification to you.  However, you will only be subject to the Terms and Conditions in place at the time your order was placed.